rezpage Operations
Resident gateway to communications, services and accounts
All phases of the resident journey are managed from the resident service portal, including application completion, pre-arrival, accounts and service requests.
Resident Service Portal
Delivering service through technology
The rezpage Property Operations Modules is the one place your residents need to look, for all communications, property events, accounts, lease details and service requests.
Enterprise Core
Complete your profile information and apply for a lease
Marketing & Leasing
Communication all relevant pre-arrival information to the arriving resident
Communications
Make resident service requests for maintenance, lease changes or issue management and be informed of a current status
Property Operations
Access rent statements, amend recurring payment instructions and pay invoices
Billing & Accounts
Be informed of all property communications, events, resident tasks and alerts
Reports & Dashboards
Access your lease document, equipment manuals and property documents in one place
Enterprise Integrations
Access rent statements, amend recurring payment instructions and pay invoices
Internet Distribution
Be informed of all property communications, events, resident tasks and alerts
Property Configuration
Be informed of all property communications, events, resident tasks and alerts
Get fully connected
One unified Residential Property Management platform
for Staff & Residents.
Purpose-built residential technology
Build-to-Rent
Build-to-Rent is driven by the aim for affordable, community-focused living. As pioneers, we offer software to streamline leasing and enhance renter engagement.
Student Accomodation
Rezpage offers comprehensive technology for an enhanced living experience for students in higher education. Universities and boarding schools can simplify housing, benefiting both administration and students.
Multiple Occupancy
Housing For Multiple Occupancy has become more than just a passing trend in today’s fast-paced world. As people’s lifestyles evolve, the need for flexible living arrangements grows, but with that comes the need for ease of management.
Co-living Communities
As the world changes, so too do our living arrangements. Co-living is becoming more popular as people search for ways to reduce living costs and increase social bonds. Residential property managers looking to tap into this trend must find innovative solutions to meet the unique needs of their tenants.
Retirement Living
Aging demands evolving retirement facilities, yet management remains a challenge. Rezpage streamlines operations, letting communities prioritize safe, engaging resident environments.
Staff Accommodation
Effective workforce accommodation enhances employee satisfaction and productivity. Rezpage simplifies staff housing management, fostering better living for teams across industries.
Trusted by
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.
Adam Smith
Food & Beverage Manager
Frequently Asked Questisons
Also known as Purpose-Built Residential (PBR) or Alternative Residential are large-scale property market segments describing businesses associated with the development and operation of residential buildings offering long-stay rental accommodation under a lease or tenancy agreement.
rezpage is an enterprise scalable residential property management system, unified around a single, cloud-hosted application core, and designed to manage residential apartment bookings and leasing, student housing, or staff/workforce accommodation, Designed as a leasing, tenant profile, services and operations application, rezpage manages the full life-cycle from site inspection, tenancy application, pre-move-in and in-house phases.
rezpage comprises RPM | Core, RPM | Operations, RPM | System Reports, RPM | System Configuration, and RPM | IO (integrations middleware).
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rezpage offers optional add-ons including RPM | Web Leasing Engine, RPM | Resident Service Portal, and RPM | Resident Mobile App (in development).
For more on rezpage, visit page
rezpage is designed for long-stay accommodation businesses including (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.
rezpage enables multi-property edition (MPE) deployments. It is designed for local, regional, as well as multi-national operations which can span multiple countries as needed.
Depending on scope of the project, a small 50 room property can be up and running live with rezpage within 4 weeks. Of course this may extend depending on various factors including how many add-ons and modules are deployed, the number of integrations, and extent of any required customisations. These may all extend the deployment duration from order date to Go Live date.
The rezpage integration environment including APIs and middleware is designed to keep rezpage inter-operable with a wide range of integrations and interfaces and are built-to-order with required module connections including (but not limited to) corporate web-sites, ERP or finance systems, electronic door access, Single-Sign-On (SSO), POS systems (including xnPOS), CRM systems, Parcel and Locker systems, e-Signing, Utility Meters and residential Internet listing sites.
rezpage as a cloud-based next-generation long-stay property management system is hosted by us in our data centres and is accessible by users via a web-browser, on any device be that PC/laptop or tablet.
As with all of our solutions, rezpage is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times, as well as upgrades to your system to ensure the most recent version and updates at all times.
Variously known as "Multi-family" or "Purpose-Built Residential", the Alternative Residential Housing sector comprises a large-scale property asset class that is focussed on professionally managed, long-stay rental housing. Comprising businesses associated with the provision of long-stay residential housing under a lease agreement, the Alternative Residential sector includes a variety of managed property types, each offering individual levels of apartment or unit floor-plan styles, amenities and community facilities. Businesses in this property management sector are categorised into residential facilities describing their purpose. These categories include Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), Co-Living, Housing-for-Multiple Occupancy (HMO), Retirement Living and Workforce Accommodation.
An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.
Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.
Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.
Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).
Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).
Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.
Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.
Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).
Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.
Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.
As with all of our solutions, Reservation Assistant is supported by us 24×7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.
The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.
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