xnPOS Integrations
Retain members and increase visitation
Sell, redeem and manage gift vouchers and pre-paid cards across your organization with ease – in-store or online.
![1834 Hotels](https://rezpage.com/wp-content/uploads/2023/08/1834-300x300.png)
![Mercure](https://rezpage.com/wp-content/uploads/2023/08/mercure-300x153.png)
![Sanchaya](https://rezpage.com/wp-content/uploads/2023/08/The-Sanchaya-Bintan-Resort-300x176.png)
![Montgomerie](https://rezpage.com/wp-content/uploads/2023/08/Montgomerie-Links-Vietnam-300x300.png)
![Lincoln Downs Resort](https://rezpage.com/wp-content/uploads/2023/08/BWLincolnDowns-300x171.png)
![Zest Bali](https://rezpage.com/wp-content/uploads/2023/08/Zest-Legian-Bali-300x129.png)
![Parisian Macau](https://rezpage.com/wp-content/uploads/2023/08/RAParisian-300x192.png)
![Venetian Macau](https://rezpage.com/wp-content/uploads/2023/08/RAvenetian-300x195.png)
![Sheraton](https://rezpage.com/wp-content/uploads/2023/08/RASheraton-300x189.png)
![Four Seasons](https://rezpage.com/wp-content/uploads/2023/08/RAFS-300x168.png)
![Hyatt](https://rezpage.com/wp-content/uploads/2023/08/RAHyatt-300x176.png)
![Empire Brunei](https://rezpage.com/wp-content/uploads/2023/08/RAEmpire-300x225.png)
![One&Only](https://rezpage.com/wp-content/uploads/2023/08/RAOandO-300x166.png)
![IHG](https://rezpage.com/wp-content/uploads/2023/08/RAIHG-300x125.png)
![Gleneagles](https://rezpage.com/wp-content/uploads/2023/08/RAGleneagles-300x166.png)
![Doyle](https://rezpage.com/wp-content/uploads/2023/08/Doyle-300x105.jpg)
![](https://rezpage.com/wp-content/uploads/2023/04/Reservation-Assistant_Gift-Vouchers_Darkest-Blue_High-Res-1-1.png)
Reservation Assistant
Gift vouchers and prepaid-cards
Inspire guests. Optimize resources. Reduce costs. Grow profits
Sell service, value or hotel gift certificates. The module will assist you every step of the way – from issuing a gift certificate to creating different layouts and redeeming them, be that in-store, at the hotel, or online.
![](https://rezpage.com/wp-content/uploads/2023/04/Gift-Voucher_Blue-Circle-1.png)
Value Cards
Value cards, such as discount or gift cards, enable cashless payment for services and products and can be charged at any time.
![](https://rezpage.com/wp-content/uploads/2023/04/Gift-Voucher_Blue-Circle-1.png)
Services Gift Certificates
Service gift certificates are given away for selected offers, such as spa treatments or massage sessions. Gift certificates can be personalized by your guests and ordered online or on site.
![](https://rezpage.com/wp-content/uploads/2023/04/Gift-Voucher_Blue-Circle-1.png)
Hotel Gift Certificates
Hotel gift certificates enable your hotel guests to have the best possible time out – whether it’s a romantic weekend or a relaxing short holiday. You define the gift certificate conditions and your guests then personalize the imprint.
![](https://rezpage.com/wp-content/uploads/2023/04/Gift-Voucher_Blue-Circle-1.png)
Value Gift Certificates
With our value gift certificates, gift certificate owners can choose which service they would like to use for the respective value from. Gift certificates can be provided with personal dedications, printed out comfortably at home or delivered.
![](https://rezpage.com/wp-content/uploads/2023/04/Gift-Voucher_Blue-Circle-1.png)
Prepaid Cards
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Get fully connected
One POS platform for both guests & servers
xnPOS Go is part of the xnPOS Suite of products, designed to serve your
entire food & beverage hospitality technology needs.
Industry-leading POS for the following sectors
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Integrated Resorts
Experience the power of xnPOS across your hotel enterprise, with unlimited scalability at its core. No limits to mode of operation, currency, core-configuration, consolidation of data and reporting.
Hotel Spa
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Golf resorts
xnPOS has you covered across all outlets of a resort, be that cafe, bar, poolside, in-room dining, spa, laundry and more.
Fitness Clubs
xnPOS performs excellently on campus and student accommodation settings, such as cafe, bistro, even contactless ordering to your room, dorm, or delivered to your desk. And all can be charged to the students lease thanks to the xms|RPM interface.
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Trusted by
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.
Adam Smith
Food & Beverage Manager
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Frequently Asked Questisons
xnPOS is a fully internationalized food & beverage point-of-sale system designed to meet the specific requirements of the accommodation industry, be that short-stay or long-stay accommodation. It is a centrally managed, full-service, cloud system with enterprise scalability, security and performance, that tightly integrates with systems such as (but not limited to) property management systems, dining reservation systems, integrated payment gateways, stock and materials management systems, Business Intelligence and more.
A powerful two-way real time interface with various hotel PMS (property management systems), ensures functional integration with hotel operations and folio charges, be that room charge, conference & banquet charges, package postings to PMS, and posting any financial charge (be that cash, credit card) which sends all transactions to the PMS.
In addition, the PMS interface allows guests a full self-service option where they can select items form POS, and directly room charge this to their own room/folio, be that on their own mobile device (phone, tablet, laptop), or via a self-service kiosk.
Where any long-stay business requires a food & beverage POS solution, such as co-living spaces, workforce and staff accommodation, aged-care and retirement facilities, or other, xnPOS can post POS charges via our xms-RPM solution which manages long-stay accommodation billing and folio or lease management. Cafes, restaurants, gift shops, convenience stores, room service, conference and events, even poolside and bar operations, can conveniently post POS charges from xnPOS into xms-RPM. In this sense, xnPOS as well as xms-RPM conveniently covers all operational requirements of the long-stay accommodation sector in so far as accommodation and F&B ad retail POS.
Any and all food & beverage and retail operations in short-stay and long-stay accommodation, as well as hospitality groups (restaurant chains), can enjoy the benefits of xnPOS.
xnPOS is deployed across many different food & beverage operations, including (but not limited to) restaurants, cafes, bistros, night clubs, lobby lounges, cocktail bars, night clubs, bottle shop and drive-through operations, coffee carts and mobile food service stations, room service, poolside bars, self-service (grab & go) and even laundry departments, can all leverage the same xnPOS platform across one, several or all of these outlets.
Depending on scope of each project, a small single POS terminal outlet in one property can be up and running live with xnPOS within 2 - 3 weeks. Of course this may extend depending on various factors including hardware shipment and configuration, how many add-ons and modules are deployed, the number of integrations, and of course if more outlets need xnPOS to be deployed. These may all extend the deployment duration from order date to Go Live date.
While xnPOS is generally deployed as a true cloud-based POS solution, local offline redundancy at the property / outlet level is needed to ensure continuity of business and trading regardless of internet availability. This is why xnPOS also enables an OTS (Outlet Transaction Server) to continue to trade locally, with local caching of all transactional postings, in the event that internet reliability or availability is compromised. Thus ensures an always-on POS solution even when it may be hosted in our data centre.
xnPOS is a fully internationalized and comprehensive food & beverage point-of-sale system. As with any robust foodservice operation, we offer a range of additional capabilities, add-ons and hardware options that ensures your needs are met every time.
xnPOS can be enhanced by adding mobile waiter tablets (for order and pay at the table options), self-service kiosks, guest self-service on own mobile device, kitchen display system (KDS), local country fiscalization requirements and compliance options, xnBI integration, integration with property management systems, materials management systems (ERP), club/membership management systems, payment gateways, and dining reservation systems,
Designed with contactless guest self-service in mind, xnPOS offers two main guest-facing capabilities, ensuring reduced operating costs and increased revenues. (1) xnPOS GO, being our contactless guest ordering and self service including scanning QR codes to enable online digital menus and self-service ordering (including pay by credit card or charge to guest room), such as for room service, restaurant, cafe or poolside usage, as well as (2) xnPOS KIOSK, enabling guests to interact with a digital kiosk to browse menus and order food & beverage as and when needed (to the table or seat), such as in a lobby area, grab and go open kitchen, egg station for hotel breakfast, poolside, bistro, and more.
xnPOS Mobile is compatible with any later Android device, be that an 8” inch tablet or 5” inch hand-held device, and speeds up service in large indoor or outdoor areas by reducing server journeys to and from a fixed POS workstation. xnPOS Mobile allows for fast and efficient management without sacrificing on tableside or poolside functionality. xnPOS Mobile enables ordering at the table, and paying at the table.
xnPOS is designed to run on the latest Windows-based operating systems for POS terminals and latest Android devices for POS mobility. Integrated thermal and remote ordering printers, cash drawers, barcode scanners and various components like CDU (customer display units) can add to hardware options you may wish to consider.
We can supply our own POS vendor hardware and offer warranty and support on our supplied POS hardware, or we can assess the viability of a customer providing own hardware where relevant and provided it meets the minimum requirement as provided by us.
As with all of our solutions, xnPOS is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times, as well as upgrades to your system to ensure the most recent version and updates at all times.
xnPOS has certified two-way integration with various industry-leading hotel PMS, including (but not limited to) Opera PMS, Opera Cloud, protel Classic, protel Air, Indra PMS, OnQ and Guestline.
An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.
Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.
Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.
Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).
Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).
Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.
Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.
Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).
Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.
Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.
As with all of our solutions, Reservation Assistant is supported by us 24×7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.
The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.
We’re excited to hear from you.
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