A hotel PMS (or property management system) enables the efficient management of guest and group reservations, guest and group billing, postings and charges, and related tasks and activity throughout the guest stay, be that pre-arrival, during the stay, and post-stay. Examples of related tasks and activity may include housekeeping and maintenance, concierge and front desk activities, and possibly also conference & banqueting services. Some modern hotel PMS systems offer guest-facing self service features (such as web booking, self check-in/out, and book services), and staff-accessible apps for mobility around a hotel.

PMS systems also integrate with many 3rd party vendors with which to operate, such as central reservations, channel managers and web booking engines, PABX, WiFi and IPTV systems, POS, Spa and revenue management systems, and many more.

protel Air is a popular and world-renown cloud-based hotel PMS that has been operating since 2013. Today, protel Air is installed in more than 3,500 hotels, hotel chains and short-stay accommodation providers across more than 40 countries.

protel Air superbly manages reservations, groups management, guest management, front desk management, optional conference & banqueting, housekeeping and maintenance teams, as well as guest-facing access and services.

With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel Air is one of the world’s leading hotel PMS.

protel Air is a cloud-based next-generation hotel property management system that is entirely hosted by us in our AWS data centres, not installed or hosted at any customers own location or data centre.
protel Classic is an ‘on-premise’ Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre.

protel Air was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version.
protel Classic has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases.

As the technologies between protel Classic and protel Air differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Air being more modern, more intuitive and easier to use for new users.

protel Air is a cloud-based short-stay accommodation software solution designed for hotels, motels and resorts.

xms-RPM is a cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, aged-care and retirement living, and co-living communities.

protel Air is available as a multi-property edition (MPE), making it one of the most advanced and functional hotel PMS for hotel chains, large or small. Numerous hotel groups are taking advantage of its multi-property capabilities.

Of course we also offer protel Air as a single property edition (SPE).

“protel Air is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution.

For more, visit [https://rezpage.com]”

“In addition to core and optional modules, protel Air extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management).

For more, visit [https://rezpage.com]”

As a short-stay accommodation based software solution, protel Classic is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel Air. Whether a 10 room tented campsite, or a 3,000 room hotel chain, protel Air is scalable to suit any business size.

protel Air as a cloud-based next-generation hotel property management system is hosted by us in our AWS (Amazon Web Services) data centres. protel Air data is managed in AWS Aurora RDS, each chain is stored in a separate DB. This design is perfect for unlimited scalability, as database services may be added as required. Data is encrypted at rest and if required a chain or brand may be configured in a dedicated Aurora instance with brand specific encryption.

Depending on scope of the project, a small 50 room property can be up and running live with protel Air within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.

As with all of our solutions, protel Air is supported by us 24×7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as an always-on fortnightly sprint update, ensuring and always up to date system at all times.

“Over 1,500 3rd party certified integrations are available with protel Air. As protel Air is installed in over 3,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.

For more, visit [https://rezpage.com/integration/]”

Contactless guest-service is essential with today’s modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel Air.
These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.

protel Air makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.

Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel Air wherever needed.

Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.

protel Air makes available open API’s and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API’s. Most of the API’s uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.

Yes, we offer a migration path from protel Classic as an on-premise solution, to protel Air as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.

Yes, we offer a migration path from most PMS systems to protel Air. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.

Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel Air.